Terms & Conditions

All orders must be confirmed in writing via purchase order, signed quote approval, or electronic order confirmation. Verbal orders are not binding until written confirmation is received.

Quoted prices are valid for 30 days from the date of the quote unless otherwise stated. Pricing is subject to change due to material costs, currency fluctuations, or manufacturer adjustments after the quoted period expires.

Production begins only after (1) artwork approval, (2) proof approval, and (3) receipt of payment or approved credit terms. Any delays in the approval process may affect the estimated delivery date.

Overruns and underruns of up to 5% are standard in the promotional products industry due to the nature of manufacturing. You will be invoiced for the actual quantity shipped.

Minimum order quantities vary by product and imprint method. Your account representative will confirm the applicable minimum for each item at the time of quoting.

New accounts require prepayment in full before production begins. Accepted payment methods include credit card (Visa, Mastercard, American Express), wire transfer, and company check.

Established accounts in good standing may apply for Net 30 credit terms. Credit applications are reviewed on a case-by-case basis and may require business references and a credit check.

For orders exceeding $5,000, a 50% deposit may be required at the time of order confirmation with the balance due prior to shipment.

Past-due invoices are subject to a 1.5% monthly finance charge (18% annual rate). Accounts more than 60 days past due may be referred to collections, and the customer is responsible for all collection costs and reasonable legal fees.

All pricing is quoted in US Dollars. International orders may be subject to additional fees for wire transfers, currency conversion, or customs duties.

Orders may be cancelled without charge if cancellation is received in writing before artwork has been submitted to production. Once production has begun, orders cannot be cancelled.

For custom-manufactured or imported items, cancellations may be subject to restocking fees, material costs already incurred, and/or shipping charges for materials already in transit.

Rush orders and orders with expedited production cannot be cancelled once the rush surcharge has been applied and production has been prioritized.

If cancellation results from errors on our part (incorrect product, incorrect imprint, etc.), no cancellation fees will apply.

All claims for defective or incorrect merchandise must be reported within 7 business days of receipt of goods. Claims made after this period may not be honored.

Do not return merchandise without prior written authorization from your account representative. Unauthorized returns will not be accepted and will be returned to the sender at their expense.

If the finished product does not match the approved proof due to an error on our part, we will reprint the order at no additional cost or issue a full refund at the customer's discretion.

Decorated promotional products are manufactured to your specifications and are therefore non-returnable unless defective or produced incorrectly. Products that meet approved proof specifications are considered conforming goods.

Overruns shipped within the standard 5% tolerance are not eligible for return. They are a normal part of promotional product manufacturing.

Standard shipping is included on many items (see your quote for details). Expedited shipping options (2-Day, Next-Day) are available at additional cost.

Shipping dates are estimates based on production schedules and carrier transit times. While we make every effort to meet estimated delivery dates, we cannot guarantee specific delivery dates unless a guaranteed delivery surcharge is applied.

Shipments are FOB origin unless otherwise agreed in writing. Risk of loss transfers to the buyer upon delivery to the carrier. Filing freight claims for damaged shipments is the responsibility of the consignee, though we will assist with the claims process.

Split shipments, blind shipments, and drop-shipping to multiple locations are available. Additional shipping charges may apply for multi-destination orders.

International shipments may be subject to customs duties, import taxes, and brokerage fees. These charges are the responsibility of the buyer and are not included in our quoted pricing.

A complimentary virtual proof is provided with every order showing your artwork on the selected product. The proof must be approved in writing before production begins.

Photo proofs of the actual decorated product are available upon request at no additional charge. Photo proofs add 1-2 business days to the production timeline.

By approving a proof, the customer accepts responsibility for the accuracy of all text, logos, colors, and positioning shown. Please review proofs carefully — reprints due to errors present on the approved proof are the customer's responsibility.

Minor variations in color between the proof and the finished product may occur due to differences in screen display, printing substrates, and ink characteristics. PMS color matching minimizes these variations for spot-color methods.

Proof revisions are unlimited and free of charge. Our art department will continue refining your proof until you are fully satisfied.

All products are warranted against defects in materials and workmanship at the time of delivery. This warranty covers manufacturer defects only and does not cover damage from normal wear and tear, misuse, or improper storage.

Imprint quality is guaranteed to match the approved proof within industry-standard tolerances. If the imprint does not conform to the approved proof, we will reprint or refund the affected items.

Electronic products (USB drives, power banks, tech accessories) carry the manufacturer's standard warranty, typically 1 year from the date of purchase. Warranty claims for electronic products should be directed to your account representative.

We are not liable for indirect, incidental, or consequential damages arising from the use of our products. Our maximum liability is limited to the invoiced amount of the affected order.

This warranty is in lieu of all other warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose.